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Terms and conditions

Terms of delivery

Valid from 01.04.2014

Shopping online

Ilkka Marttiini Oy 2148358-2 sells products to the private customers of age in Finland and in the EU-countries. To the non-EU-countries we sell with special conditions. The prices of the products include VAT. We reserve the right to change the prices of the products and delivery costs.


The products can be ordered from the website of the Internet shop by moving them into the shopping basket and paying the content of it at the counter. All the customer details are dealt with confidentiality. The contact details required by the order process are only used for the delivery of the order or to clear up possible misunderstandings in it, unless stated otherwise. When you order online, you are expected to have got to known and committed yourself to the terms of delivery valid at the time of your order.


The transfer of the payments is implemented by Paytrail OY. The actions of the enterprise are supervised by the Finanssivalvonta (Fiva, the organ for the Control of Finance) of Finland. All the transfers of the payments, where personal details are used, are SSL-protected meaning that no third party can have the access to your details. Using this service does not require any logging in or paying extra fees.

Payment methods

You can use all the internet payment forms of the Finnish banks.
Card payments (Visa, Visa Electron, MasterCard and Eurocard) are available.

Payments with Visa, Visa Electron or MasterCard

The implementer of the payment transfer action and provider of the payment service is Paytrail Oyj (2122839-7) in the cooperation with the Finnish banks and credit institutes. If you pay with Visa, Visa Electron or MasterCard, Paytrail Oyj is visible as the recipient of the payment on the credit bill and Paytrail Oy forwards your payment to the retailer. Paytrail Oyj is authorized to act as a payment provider.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830

Internet banking

The payment transfer service of online banking payments is implemented by Paytrail Oyj (Business ID 2122839-7) in cooperation with the Finnish banks and credit institutes. For the customer this service responds the traditional internet banking.

Order and payment confirmation

After a successful order you´ll be sent an order confirmation to your valid email address. Sending confirmation messages provides that you have given your email address when ordering the product.

Way and costs of delivery

You can see the delivery costs of your order after you have chosen the way of the payment and delivery. We deliver our products as registered items. Apart from the general delivery costs, for the EU-area there is a freight charge of 5 E/parcel and for the non-EU countries there is the charge of shipping of 5 € plus duties that vary depending on the country.

Delivery time

Within Finland we deliver normally within 7 days depending on the order and the delivery way. More accurate delivery dates are given together with the product options. We are not responsible for the delays caused by the force major or the indirect damages caused by these delays. Exceptional delivery times are published on the front side of the online shop.

Terms and conditions of change and return

You have according to the Finnish customer protection act the right to change or return your whole order or parts of it no later than 14 days after the receipt date. The right for returning the items is only valid for the unused items, which can be resold, in their original packaging.
If you wish to return or change the products after 14 days, please contact the retailer.
When you return the delivered product, please enclose your customer number/name and details, and also the bank account number for the refund of your payment with your mail.
Address for the return:

Ilkka Marttiini Oy
Marttiinintie 3

Problematic situations

If the product is missing or has been damaged during the transport or it does not match your order in another way, please inform the persons mentioned in ” Terms and conditions of change and return ” no later than 14 days after the receipt date. If the product has been damaged during the mailing process, you can make a customer complaint at the mail office in this matter.

© Ilkka Marttiini Oy 2014